Privacy Policy

This Privacy Policy explains how Genesis V Sculpt (“we”, “us”) handles personal information when you visit our website or contact us about a consultation.

Genesis V Sculpt is a wellness and aesthetic clinic with branches in Indiranagar and Koramangala, Bengaluru. We want you to understand what information may be collected, why we use it, and the choices available to you.

India’s Digital Personal Data Protection Act, 2023, and rules notified under it, describe how personal data should be handled. This page sets out our current website practices in clear language. It is not a claim that every part of those rules has already come into force.

We may receive personal information in the following ways.

Information you choose to send. Our consultation enquiry form asks for your full name, phone number, and treatment of interest. You also choose a preferred way for us to reply: WhatsApp, phone, or email. You may optionally add an email address, a preferred date, and a short message. Before sending, you confirm that we may use these details to reply and arrange a consultation.

You may also contact us directly by phone, WhatsApp, or email. In that case we receive whatever you choose to share in that conversation.

Information collected when you browse. We may use Google Analytics to understand how the website is used. This is described below.

Please keep first messages brief. There is no need to send medical records, diagnoses, or identity documents through the website.

We use personal information to:

• reply to enquiries and consultation requests;
• understand which treatment or branch you would like to discuss;
• contact you in the way you prefer;
• understand how the website is used, so we can improve it;
• look after ordinary clinic records if you become a guest of the clinic.

We use your information only for these purposes, or for a closely related purpose that you would reasonably expect, such as following up on a consultation you requested.

The enquiry form helps you prepare a message. When the message is ready, you send it yourself through WhatsApp or email. We receive the enquiry in that application after you confirm sending.

The website does not keep its own stored copy of the form. Until you send the message, the details remain on your device.

We ask for your name, phone number, and treatment of interest so the team can reply and suggest a suitable consultation. A preferred date and short message, if you add them, help us understand timing and what you would like to discuss.

After you get in touch, we may reply by phone, WhatsApp, or email, according to the option you chose or the method you used to contact us.

If you open a WhatsApp link, WhatsApp (Meta) receives the conversation according to its own terms. If you open an email link, your email provider handles the message according to its terms. You confirm sending in that application before the clinic receives it.

Cookies are small files stored on your device. This website may use them so pages work as expected, and so we can understand how the site is used. You can block or delete cookies in your browser settings.

We use Google Analytics to see which pages people visit, so we can improve the website. We do not send your enquiry details — such as your name, phone number, email, or message — to Google.

Google handles this information under Google’s Privacy Policy. You can limit analytics cookies through your browser.

Depending on how you use the website, the following services may receive information:

• WhatsApp / Meta, if you open a WhatsApp conversation with the clinic.
• Your email provider, if you send us an email.
• Google Maps, if you open a directions or location link.
• Google, if Google Analytics is used to measure website visits.
• The company that hosts this website, which may receive standard visit information such as IP address and browser type.

Information you share through those services is also subject to their own privacy policies. We do not control how they use information once it is in their systems.

We do not sell your personal information. We share it only where it is needed to handle your enquiry or run the website, including:

• clinic team members who reply to consultation requests;
• WhatsApp, your email provider, Google, or our website host, when you use those services as described above.

We may also share information if the law requires us to do so.

We take reasonable care with personal information we receive. Conversations you start through WhatsApp or email are also protected according to those services.

No method of sending information over the internet is completely secure. Please avoid sending sensitive medical records or identity documents through the website form.

If you send an enquiry, we keep the information we receive for as long as it is needed to reply and, if you visit the clinic, for ordinary treatment and business records.

Messages stored in WhatsApp or email remain in those applications according to their settings and our usual clinic practice. The website itself does not keep a separate copy of the enquiry form.

You choose whether to send an enquiry and what to include. The form asks you to confirm that we may use your details to reply and arrange a consultation. You can close the page without sending anything.

You can manage cookies through your browser, as described above. You may also contact us to:

• ask what personal information we hold about you from a website enquiry;
• ask us to correct information that is inaccurate;
• ask us to delete information we no longer need, where that is practical;
• withdraw consent for us to contact you about an enquiry, where we rely on your consent;
• raise a concern about how we have handled your information.

We will look into requests sent to the contact details below. Some information may need to be kept where the law or ordinary clinic records require it. If you are not satisfied with our response, remedies may be available under Indian law.

For questions about this Privacy Policy or about personal information we may hold, please contact Genesis V Sculpt:

Email: genesisvsculpt@gmail.com
Phone: +91 9008902649

• Indiranagar: Ground Floor, 160 Arun Arch, 1st Floor, 9th Cross Road, Indiranagar 1st Stage, Bengaluru, Karnataka 560038, India
• Koramangala: No. 428, 1st Floor, 6th Block, 80 Feet Road, Koramangala, Bengaluru, Karnataka 560095, India